Return & Exchange Policy
Easy Returns & Exchanges
At Sootista, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a hassle-free return and exchange policy.
Return Period
- You can return or exchange items within 7 days of delivery
- Items must be in original condition with tags attached
- Products should be unworn and unwashed
- Original packaging and invoice must be included
How to Return
- Contact our customer service team at sootista0@gmail.com
- Provide your order number and reason for return
- We'll send you a return authorization and shipping label
- Pack the items securely and ship them back to us
- Refund will be processed within 5-7 business days
Exchange Policy
If you need a different size or color, we're happy to exchange your item:
- Free exchange for size/color within 7 days
- Item must be in original condition
- Subject to availability of requested size/color
- Exchange shipping charges apply
Non-Returnable Items
- Custom or personalized items
- Items marked as final sale
- Damaged or altered items
- Items without original tags
Refund Process
Once we receive your returned item, we'll inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days.
Contact Us
For any questions about returns or exchanges, please contact us at:
- Email: sootista0@gmail.com
- Phone: +91 85279 20047
- WhatsApp: +91 85279 20047